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Quality Manager formerly known as abaqis®

Mitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.

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hStream Content Marketplace

Connecting you to the Best Content. Access to 75 Partners and 35,000+ Courses in our Industry-Leading Marketplace. Streamline content purchasing, updates, hosting, and connectivity for your organizational needs

NurseGrid Learn

Online store for Clinical Learners. Individual CE Credit and industry products for Clinical Learners are now available through NurseGrid Learn (Beta). Explore our robust collection of courses that provides an unparalleled level of flexibility and choice.

Practitioner Courses

Meet the DEA's new requirement under the Medication Access and Training Expansion (MATE) Act in an online, high-quality and self-paced 8-hour DEA MATE Act course specifically designed for practitioners, including Physicians, PAs, NPs, Pharmacists, Dentists and others.

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2024 Annual Report on Medical Staff Credentialing
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State of the Industry: What’s Next for Healthcare Quality & Safety in 2024?
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Summer 2024's Top Choice in Healthcare Credentialing: CredentialStream
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HealthStream Executive Briefing: CMS Minimum Staffing Standards: What You Need to Know
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Clinical Placement for the Future of Healthcare: myClinicalExchange Discussion with CommonSpirit Mt Region and UW Health

Article

Off to a Good Start: Nurse Preceptor Program Priorities and Best Practices

A comprehensive nurse preceptor program consists of structures and processes that are tied to two types of outcomes. There are no specific or prescriptive steps for developing a comprehensive program. Every organization will need to look at its culture, resources, and unique needs to determine the exact steps and content of its program. However, some universal guidelines and steps are helpful to consider when building a program from infancy.

April 1st, 2021

Article

HealthStream Competency Center Customer Spotlight: Kettering Health Network

Kettering Health Network was facing several challenges, including effectively managing employee competencies, standardizing its education program, improving HCAHPS scores, minimizing training inefficiencies, and improving its accreditation process. Since partnering with HealthStream, Kettering has pursued multiple solutions and, as a result, experienced significant improvements.

April 1st, 2021

Article

Learning From Patients: The Story of Ray

Every coach with a clinical background has a patient who has made a significant impact on his or her life--one who, while in the role of patient, has been the teacher. Ray* was that patient for me.

April 1st, 2021

Article

The Intentional Pursuit of Your Best Healthcare Employees

There are dozens of statistics on healthcare turnover. Regardless of which figure one cites, they all point to the fact that adequate staffing is a serious issue affecting providers everywhere. It is not going to be getting any easier in the foreseeable future. There are a number of important elements to consider for a good retention strategy—this article does not attempt to explore them all. Instead, it focuses on what your organization can do to be proactive and stay ahead of the curve so your best employees stay your best employees—and don’t become someone else’s.

April 1st, 2021

Article

Fear Stifles Healthcare Innovation

The biggest obstacle to innovation in an organization is fear. Fear limits a leader and keeps him or her from creating ideas or finding solutions that could positively alter or change the workplace. As a patient experience coach, I have spoken to many leaders who have great ideas but remain silent.

April 1st, 2021

Article

Three Steps to Ensure Physician Alignment, Performance, and Career Satisfaction

No area has been so ignored in the push for healthcare reform as the need to prepare and position physicians to succeed—in their careers in the face of great changes, and as leaders and partners in changing the way care is delivered. The demands on physicians are changing at an unprecedented rate.

April 1st, 2021

Article

Customer Uses HealthStream as a Foundation for Healthcare Onboarding

GHS faced the challenge of managing onboarding and compliance for its transient, non-employed staff—students, faculty, interns, contracted and agency staff, volunteers, affiliate physicians, and allied health professionals, who all needed orientation but were not officially employed by GHS. The hospital reduced training time for contracted new hires to 48 hours, allowing staff to be on the floor faster, resulting in cost savings by reducing staffing needs.

April 1st, 2021

Article

The Financial Impact of Retention in Healthcare

For healthcare organizations, retention is critical in achieving patient-centered excellence. When retention suffers, the impact is felt across many hospital strategic priorities. Many organizations create a strategic goal around retention or employee turnover; however, retention matters, not in and of itself, but because of the outcome the goal produces.

April 1st, 2021

Article

The Unique Issues of the Post-Acute Care World

The world of the post-acute care resident and family is the focus of much debate these days, but no one can debate the need for the care that these residents so richly deserve. Often this care is an indicator of employee engagement and commitment. Care providers interact with families who face fears, issues of safety, courtesy, respect and failure to meet expectations every day. How do you best address residents and families entering your facility with these fears?

April 1st, 2021

Article

Performance Review and Competency Assessment: How They Fit Together

Performance appraisal and competency assessment fall into the same basic family, but they also have some differences. Performance appraisal often refers to the overall employee evaluation

April 1st, 2021

Article

Focus on What Matters in Patient Surveys: The Person, Not the Score

There has never been a time in our history with greater focus or energy on how patients are experiencing their care. In a recent Beryl Institute study, 70% of CEOs identified the patient experience as being among their top three priorities for organizational excellence and success.

April 1st, 2021

Article

Making Healthcare Staff Meetings More Engaging

Here’s an issue that managers across the health care spectrum deal with all the time: Today is the monthly leadership meeting for our organization. The agenda was posted yesterday and includes a review of the following items:

April 1st, 2021

Article

Nurse Managers: The Formula for Building Strong Teams

I believe Nurse Managers have the toughest job on the planet. They are accountable for operations, budget, staff satisfaction, patient satisfaction, staffing, quality outcomes—heck, all outcomes!

April 1st, 2021

Article

The Faces of Sepsis: Could It Be You or Your Loved One?

This guest blog from our partner, Medical Simulation Corporation, is published in support of World Sepsis Day, whose goal is to reduce the global incidence of sepsis by 20% by 2020.

April 1st, 2021

Article

Access Precyse Physician Office ICD-10 Education Now Via HealthStream

Through its partnership with HealthStream (NASDAQ: HSTM), Precyse University, the most innovative, complete and widely adopted on-site, online and mobile ICD-10 education solution, has launched a powerful and unique ICD-10 education program for the physician office/ambulatory market.

April 1st, 2021

Article

Creating Positive Change in Healthcare Through Appreciative Questions

Appreciative questions are a simple and effective way to inspire people and reinforce desired behavior. They can put a positive spin on huddles, staff meetings or during casual rounds with staff.

April 1st, 2021

Article

Writing a Healthcare Competency: How Detailed Should You Get?

I get many questions from people about how detailed to get when writing a healthcare competency statement. Should you write a competency statement and then add a sub-set of details that reflect all the skill aspects of that competency or details that describe the steps of a given procedure? The answer to this is, “Not necessarily.”

April 1st, 2021

Article

American Heart Association Instructor Essentials Courses Now Available!

AHA Instructor Essentials courses are new online courses that have replaced the AHA Core Instructor Course, which has been discontinued. The Instructor Essentials courses are a required step to become an AHA Instructor, to add a discipline, and for all AHA Faculty.

April 1st, 2021

Article

Getting the Most Out of Patient Rounds

Patient rounds can have unexpected benefits when a few simple techniques are followed. Over time, as I began to refine my approach, I got better results: I noticed that patients became reassured and felt safer, I got meaningful staff compliments, and I learned useful ideas to make care even better because patients felt more comfortable sharing.

April 1st, 2021

Article

7 Tips for Packing Your Bags for Your Magnet Journey

Summer is here, and many of us have a vacation planned in the near future. If you are anything like me (a planner!), you are making lists, buying new outfits, and coordinating activities to ensure a wonderful vacation.

April 1st, 2021

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