Article

Standards of Performance Examples for Healthcare: Safety Awareness and Sense of Ownership

This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for safety awareness and sense of ownership.

April 1st, 2021

Article

Standards of Performance Examples for Healthcare: Elevator Etiquette and Privacy

This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for elevator etiquette and privacy.

April 1st, 2021

Article

Standards of Performance Examples for Healthcare: Commitment to Coworkers - Customer Waiting

This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for commitment to coworkers and customer waiting.

April 1st, 2021

Article

Specific Healthcare Standards of Performance Examples: Attitude and Appearance

This blog post continues our series of HealthStream Coaching's patient experience best practices. As we look at best practices for using healthcare standards of performance, we will share some specific examples. This week we examine standards for attitude and appearance.

April 1st, 2021

Article

10 Lessons Learned from Multiple Magnet® Journeys

This blog post is an excerpt from an article by Gen Guanci, MEd, RN-BC, CCRN, Creative Health Care Management, in the current issue of PX Alert, HealthStream's quarterly e-newsletter devoted to the wide range of challenges, situations, and issues that have an impact on the patient experience. Subscribe to PX Alert. From work with both national and international Magnet®-aspiring and Magnet®-designated organizations, here are her top 10 lessons learned.

April 1st, 2021

Article

Seven Essential Steps to Take Before A Magnet Journey

This blog post is an excerpt from an article by Gen Guanci, MEd, RN-BC, CCRN, Creative Health Care Management, in the current issue of PX Alert, HealthStream's quarterly e-newsletter devoted to the wide range of challenges, situations, and issues that have an impact on the patient experience. Subscribe to PX Alert. There’s no doubt about it: the pursuit of Magnet® designation has a lot more in common with a marathon than it does with a sprint. Here are seven tips for preparing for a Magnet journey.

April 1st, 2021

Article

Magnet® Designation: Why it Matters and What You Need to Know

The beauty of using the pursuit of Magnet® designation as the framework for your cultural transformation is that it sets out clear parameters for all aspects of the transformation. The very pursuit of Magnet® designation will almost certainly bring your organization a myriad of improvements in nursing excellence, nurse satisfaction, and nurse retention.

April 1st, 2021

Article

Reward and Recognize Physicians: Healthcare Employee Engagement

Doctors, just like all of your staff, deserve and want to be recognized and rewarded for their contributions to the organization. The HealthStream Engagement Institute recommends developing multiple ways to recognize physicians. The following are some suggestions:

April 1st, 2021

Article

Predicting the Impact of the Physician Payment Sunshine Database

The Physician Payment Sunshine Act requires that all manufacturers of drugs, devices, and biological and medical supplies covered by federal health care programs report all financial relationships with physicians and teaching hospitals to the Centers for Medicare and Medicaid Services (CMS).

April 1st, 2021

Article

Engaging Your Emergency Room Staff: An Employee Satisfaction Lesson

According to research, four out of ten workers globally are disengaged. In the healthcare industry, the situation is worse. Nurses in the U.S. are overworked, stressed, and emotionally and physically exhausted, causing nearly 50% of staff to be either disengaged or just moderately engaged. This situation is not helpful to an industry that is seeking to increase its workforce.

April 1st, 2021

Article

What Matters to Emergency Department Physicians?

What is important to Emergency Department physicians, and how do they compare to physicians from other medical specialties? HealthStream has a database of more than 37,000 physicians who have recently participated in our Physician Insights Survey. Within this database, more than 2,500 physicians are Emergency Medicine Specialists.

April 1st, 2021

Article

The Power of Rounding in the Emergency Department

Leaders often ask which tool is most effective for improving the patient experience in the emergency department. If they were to select and implement just one item with the most impact for enhancing service in the ED, what would it be? The answer to that question is simple.

April 1st, 2021

Article

Top Six Goal-Setting Practices for Healthcare Organizations

Are your employees aware of your healthcare organization’s vision and top objectives? If your organization is like most hospitals and healthcare organizations, employees do not have any insight into your key objectives.

April 1st, 2021

Article

Benefits of Hourly Rounding in Nursing

Learn how hourly rounding improves communication and ensures the best outcomes in a healthcare setting between staff, patients, and loved ones, from HealthStream.

April 1st, 2021

Article

What It Takes To Be a Successful Hospital Emergency Department

Are you curious about what it takes to outperform your emergency department peers and sustain that level of performance year after year? One of the most common questions we get as we work with our Patient Insights customers is “what are your top performers doing to be so successful?”

April 1st, 2021

Article

Best Practices for Hospital Recognition Programs & Rewards

Here are three hospital recognition programs and reward best practices HealthStream's partners crafted, unique to their very own healthcare environments.

April 1st, 2021

Article

What is Hourly Rounding? A Healthcare Best Practice

This blog post initiates our series of Best Practices from Baptist Leadership Group, a HealthStream Company. Every week we will share information from BLG that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes.

April 1st, 2021

Article

Triaging Post-Acute Care Retention and Turnover

This article describes how, given industry changes and readmission concerns, the post-acute care industry approach to retention and turnover must change radically.

April 1st, 2021

Article

The Leader's Role in Healthcare Staff Rewards and Recognition

This HealthStream blog, part of our Coaching Best Practice series, discusses the role that leaders should play in rewards and recognition programs for healthcare staff.

April 1st, 2021

Article

Healthcare Rewards and Recognition: 6 Leader Responsibility Lessons

This blog post, taken from HealthStream's coaching best practices series, shares six lessons for healthcare leaders about their responsibility for rewards and recognition.

April 1st, 2021

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