Competencies ensure the right people at the right level of your organization are equipped to achieve optimal performance outcomes. Successful competencies align with the organizational goals and individual performance evaluations, and are used to build a coaching culture.
What started [the move to patient advisors and patient-centered care] was a story from a staff member whose family member, her younger brother, had been a patient in our hospital.
Here are some current issues and industry changes as well as some solutions that will continue to be big challenges in nursing facilities (SNFs), from HealthStream.
Every healthcare organization wants to create an optimal experience for patients and visitors. While there are nuances involved in the way adults prefer to learn, the vast majority benefit from various learning models that employ variety and choice in their approaches.
Poor communication can increase medical errors and hospital readmission rates for patients with chronic diseases such as congestive heart failure and diabetes as well as lead to misuse of medications.
Healthcare is becoming more complex and specialized, with increased demand for complex health services and fast adoption of new methods. These trends have forced providers take a multidisciplinary approach to healthcare, including a greater need for effective, integrative teams.
Our healthcare model pushes to extend life, even if it comes at a high cost and sacrifices the quality of the patient’s remainder of life. These six observations focus on the latest developments surrounding care at the end of life.
Today’s challenges mean that leaders are thinking differently about talent – how to select, engage and develop people at every level who will support the organization’s goals. This interactive panel discussion will explore how senior leaders view talent, today.
Only one in four physicians feels engaged and 56% of employed physicians have negative feelings toward their profession. Here’s how to start changing those numbers.
Provider data management must become a core competency for healthcare organizations, underpinning a multitude of critical processes to boost care quality, admissions, revenues, and patient and provider satisfaction.
In the nearly three years the program has been in place, hospitals and regulators alike have learned a great deal about readmissions and the key factors driving them. We have even witnessed some unintended consequences from the HRRP. This paper discusses ten things that are important to know about readmissions.
Any time your service fails to meet a customer’s expectations, service recovery is in order. Remember, if the customer perceives that there is a problem, there is a problem.
In this paper, we look at the role compensation can play in supporting employee retention and suggest ways healthcare organizations can use a strong compensation strategy to reduce employee turnover.
Service recovery in healthcare is the process of making things right after something has gone wrong with the healthcare experience. Learn more from HealthStream.
If organizations need compelling reasons to invest in their nurses, they need look no further than the extensive research showing that developing nurses as leaders leads to improvements in employee satisfaction and increases the quality of care.
In this article, we ask several important questions about care transitions and how they can lead to unnecessary hospital readmissions. They include (1) What makes care transition points so difficult and (2) Why are the “hand-offs” prone to issues? Several points of vulnerability and solutions are addressed.
Hospitals with readmission rates that exceed the national average are penalized by a reduction in payments across all of their Medicare admissions—not just those which resulted in readmissions. CMS began imposing penalties in FY2013 when the maximum penalty was 1% of the hospital’s base inpatient claims.
A CIA requires significant attention, data collection, legal defense, negotiation, new systems, new policies, oversight, and enforcement, possibly for many years. Healthcare facilities of all types, including hospitals, pharmaceutical manufacturers, long-term care, physician groups, and more have all seen increases in CIAs. Yet, these organizations often struggle with what to do if a recipient of one.
CMS began imposing a penalty on hospitals with excessive Medicare readmissions in FY2013 (October 1, 2012) as part of the Hospital Readmissions Reduction Program (HRRP). CMS defines a “readmission” as someone who has been readmitted to the same or another acute care facility within 30 days of an initial hospital stay.
The American Nurses Credentialing Center (ANCC) Magnet Recognition Program® honors hospitals for excellence in nursing leadership, clinical practice, innovations, and positive outcomes. The current program has its roots in a ground-breaking study conducted by the American Academy of Nursing over 30 years ago.
