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Use Targeted Pulse Surveys to Achieve Healthcare Workforce Alignment

As an essential part of an organization’s workforce strategy, the annual employee engagement survey provides organization-wide feedback for an overall view of the health of an organization and the factors influencing business outcomes. Employee engagement is the metric that drives everything else, and when scores rise or fall, other metrics, such as financial or operational performance, and patient satisfaction can climb or dip with it.

April 1st, 2021

Article

Sustaining The Standards of Performance in Healthcare

In order for Standards of Performance to become ingrained in a healthcare organization's culture, they must be hardwired so that employees live and breathe them daily. Communication is the key to making a permanent connection between the Standards and the behaviors that most exemplify the culture, serving as the backbone of its success.

April 1st, 2021

Article

Selecting the Best Chart for Your Healthcare Data

The best chart is usually not the newest, most elaborate, or most colorful. In fact, it's often the opposite. You don’t order a medical test for a patient just because you can--don’t just use the sexiest chart available either. So, how do you determine which chart is right for your audience?

April 1st, 2021

Article

A New Way to Think About Conflicts of Interest in Medicine

On August 31st Health Economist Austin Frakt published an article in in the New York Times “TheUpshot” column suggesting “A New Way to Think About Conflicts of Interest in Medicine”.

April 1st, 2021

Article

Off to a Good Start: Nurse Preceptor Program Priorities and Best Practices

A comprehensive nurse preceptor program consists of structures and processes that are tied to two types of outcomes. There are no specific or prescriptive steps for developing a comprehensive program. Every organization will need to look at its culture, resources, and unique needs to determine the exact steps and content of its program. However, some universal guidelines and steps are helpful to consider when building a program from infancy.

April 1st, 2021

Article

HealthStream Competency Center Customer Spotlight: Kettering Health Network

Kettering Health Network was facing several challenges, including effectively managing employee competencies, standardizing its education program, improving HCAHPS scores, minimizing training inefficiencies, and improving its accreditation process. Since partnering with HealthStream, Kettering has pursued multiple solutions and, as a result, experienced significant improvements.

April 1st, 2021

Article

The Financial Impact of Retention in Healthcare

For healthcare organizations, retention is critical in achieving patient-centered excellence. When retention suffers, the impact is felt across many hospital strategic priorities. Many organizations create a strategic goal around retention or employee turnover; however, retention matters, not in and of itself, but because of the outcome the goal produces.

April 1st, 2021

Article

Performance Review and Competency Assessment: How They Fit Together

Performance appraisal and competency assessment fall into the same basic family, but they also have some differences. Performance appraisal often refers to the overall employee evaluation

April 1st, 2021

Article

Focus on What Matters in Patient Surveys: The Person, Not the Score

There has never been a time in our history with greater focus or energy on how patients are experiencing their care. In a recent Beryl Institute study, 70% of CEOs identified the patient experience as being among their top three priorities for organizational excellence and success.

April 1st, 2021

Article

Making Healthcare Staff Meetings More Engaging

Here’s an issue that managers across the health care spectrum deal with all the time: Today is the monthly leadership meeting for our organization. The agenda was posted yesterday and includes a review of the following items:

April 1st, 2021

Article

Nurse Managers: The Formula for Building Strong Teams

I believe Nurse Managers have the toughest job on the planet. They are accountable for operations, budget, staff satisfaction, patient satisfaction, staffing, quality outcomes—heck, all outcomes!

April 1st, 2021

Article

Access Precyse Physician Office ICD-10 Education Now Via HealthStream

Through its partnership with HealthStream (NASDAQ: HSTM), Precyse University, the most innovative, complete and widely adopted on-site, online and mobile ICD-10 education solution, has launched a powerful and unique ICD-10 education program for the physician office/ambulatory market.

April 1st, 2021

Article

Creating Positive Change in Healthcare Through Appreciative Questions

Appreciative questions are a simple and effective way to inspire people and reinforce desired behavior. They can put a positive spin on huddles, staff meetings or during casual rounds with staff.

April 1st, 2021

Article

Writing a Healthcare Competency: How Detailed Should You Get?

I get many questions from people about how detailed to get when writing a healthcare competency statement. Should you write a competency statement and then add a sub-set of details that reflect all the skill aspects of that competency or details that describe the steps of a given procedure? The answer to this is, “Not necessarily.”

April 1st, 2021

Article

American Heart Association Instructor Essentials Courses Now Available!

AHA Instructor Essentials courses are new online courses that have replaced the AHA Core Instructor Course, which has been discontinued. The Instructor Essentials courses are a required step to become an AHA Instructor, to add a discipline, and for all AHA Faculty.

April 1st, 2021

Article

Caregivers: The Importance of Taking Care of Our Four Selves

Janet Hagberg once said “If the three elements of body, mind and spirit are in balance, they reinforce one another; if they are out of balance they multiply problems.”

April 1st, 2021

Article

Top 7 Ways to Sustain Cultural Transformation in Healthcare

As I partner with organizations that have been on their Relationship-Based Care (RBC) journey for several years, invariably at some point the big question becomes, “How does my team maintain the exuberance and creativity to continue to deepen and also sustain our cultural transformation?”

April 1st, 2021

Article

What Sacred Work Looks Like To A Patient: Telling Your Story

Our industry is overrun with jargon. We have medical jargon, jargon for the business of healthcare and jargon for every aspect of its services.

April 1st, 2021

Article

Role Clarity as the Foundation of Professional Nursing Practice

Across the country there is a deep desire to elevate professional practice in nursing. It makes me wonder: Do we see the word “professional” as merely a label or does it help to define who we are?

April 1st, 2021

Article

The Importance of Touch Communication in Healthcare

Effective communication comes in many forms, but the importance of touch communication in healthcare can have a profound impact. Learn more from HealthStream.

April 1st, 2021

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